Troubleshooting
Frother:
• If you are brewing coffee, you will not be able to use the frother at the
same time. Wait until your brew has completed before pressing the
frother button.
• For best froth performance, be sure the whisk is seated properly on
the post in the bottom of the frother.
• Some separation of milk and froth can occur, especially if the froth
is not poured right away. Pour the milk and scoop the froth into your
beverage with a spoon if needed.
•
If you are frothing the same milk twice, you may experience a shorter
froth time, as the milk will have already reached the target temperature.
• If your milk frother is overflowing, be sure you are filling below the Max
fill line inside the frother.
•
If your milk frother is scalding or burning the milk, be sure you are filling
above the Min fill line inside the frother. Additionally, be sure to clean residual
milk at the bottom of the frother after each froth to avoid scalded milk.
• If the milk frother is not turning on, unplug your brewer, wait
30 seconds, plug back in, and try again. If it still does not work,
call Customer Service.
Note: Froth time will vary depending on the temperature of the milk.
Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles and can be cleaned using a
straightened paper clip or similar tool.
•
Clean the exit needle of the K-Cup® pod holder. Refer to the exit needle care instructions.
• Clean the brewer entrance needles. Refer to the entrance needle care instructions.
For optimal enjoyment and to limit grounds in your cup during hot water brews or when
transitioning from brewing a coffee pod to a non-coffee pod (e.g., tea or cocoa), clean the
exit and entrance needles per the instructions provided and perform two cleansing brews.
Excessive Grounds in the K-Cup® Pod Assembly Housing
Do not use already punctured pods. That may result in grounds escaping through holes in the lid.
Brewer Will Not Close or Brew With My K-Cup®
Due to the number of entrance needles, older My K-Cup® Reusable Coffee Filters may not be
compatible with the brewer. The compatible My K-Cup® filter will have five holes on its lid.
Recommended Brew Settings Are Not Provided or a Keurig®
K-Cup® Pod Is Not Recognized
First, make sure your brewer is connected to Wi-Fi® to enable BrewID
TM
. Next, ensure the
pod that was used was a genuine Keurig® K-Cup® pod by finding the Keurig® logo on the
pod’s lid. If a Keurig® pod’s lid is already punctured, it may not be recognized.
Try again with an unpunctured pod.
If the brewer continues not to recognize Keurig® pods, contact Customer Service.
How Do I Connect My Brewer If I Skipped Connecting It Out of the Box?
Make sure you have your home Wi-Fi® password ready.
First, download the Keurig® app and select Get Connected to create an account.
If you already have the Keurig® app, go to settings in the app, select Connect a Brewer, then
Get Started. Scan the QR code on the back of the brewer.
Next, press both arrows at the same time on the brewer to open Settings. Press the right
arrow to continue to the Wi-Fi® settings. Press the K button followed by the right arrow to
Connect. Tap
LINK
in the app. Follow the in-app instructions.
Brewer Will Not Brew
If you see the Add Water warning, add water to the water reservoir.
• A minimum of 6 oz of water is required to brew. Add an additional 2 oz of water
to the reservoir to ensure the minimum fill level has been met, then press the
BREW button. Repeat until the brewer begins to dispense.
Make sure the water reservoir is seated properly in its base. If the Add Water warning
persists even after refilling, contact Customer Service.
Brewing a Partial Cup
• The exit needle may be clogged. Refer to the exit needle care instructions.
• Clean the K-Cup® pod holder; see K-Cup® pod holder care instructions.
• The brewer may need to be descaled. If you have repeated the descale procedure on your
brewer two times and it is still only brewing a partial cup, contact Customer Service.
Tips
For the best results, we recommend one-time use with our K-Cup® pods. A twice-
brewed pod won’t provide full flavor, and if the pod holder isn’t lined up with the
original holes, it can cause an overflow of water and coffee grounds.
For the best coffee experience, we recommend a cleansing brew after coffee before
brewing other type of beverages or a hot water brew.
Milk Matters! Different types of milk produce different results. Depending on which
milk you use, here’s what you can expect:
• Fat-Free/Skim Milk: Easy to froth, it creates a light, airy foam.
• 2% Milk: Easy to foam like skim milk, but with a creamier consistency.
• Whole Milk: Higher fat content creates the richest-tasting foam.
• Non-Dairy Milk: Results will vary depending on the type; loses its bubbles more
quickly than dairy milk.
• Lactose-Free Milk: Less reliable, due to its different properties.
• Not All Brands Are the Same. Even individual brands of milk can froth differently,
so experiment with different brands to see what works best.
Brewer Does Not Have Power or Shuts Off
• Plug brewer into its own grounded outlet. If the electric circuit is
overloaded with other appliances, your brewer may not function
properly. The brewer should be operated on its own circuit,
separate from other appliances.
• For energy savings, the brewer automatically turns off 5 minutes
after the last brew.
• If the brewer still doesn’t have power, contact Customer Service.
Helpful Hints
Water quality varies greatly. If you notice an undesirable
taste in your beverage (such as chlorine or mineral tastes),
we recommend using bottled or filtered water. Do not use distilled
water. You can also install a Keurig® Water Filter to help remove
water impurities and improve beverage taste.
Service
Beyond these recommended cleaning and maintenance procedures,
this brewer is not user serviceable. For service, please refer to the
Warranty section of this guide.
Storage
Empty the water reservoir before storing or transporting and
take care to ensure that you store your brewer in a safe and
frost-free environment. When you prepare to use it after storage,
we recommend rinsing the water reservoir with fresh water and
descaling the brewer as detailed in the Descaling Your
Brewer section.
If you plan to move your brewer to a different location, turn the
brewer off, unplug it, and empty the water reservoir. If your brewer
has been in an environment below freezing, please be sure to let it
warm to room temperature for at least 2 hours before using.
Have Questions?
We’re here to help. Visit support.keurig.com for
step-by-step videos on cleaning, descaling, and more.
Still Need Help?
Give us a call at
1-866-901-BREW (2739)
Click or Call!
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