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Blizzard Entertainment
t TroubleShooting (pc) ]
Starcraft requires that you have Microsoft’s DirectX 2.0 or higher installed and that your video and sound
cards are DirectX 2.0 compatible. DirectX 5.0 is included on the Starcraft CD and can be installed by
running “Install DirectX” from the list of options. The most common problem with DirectX games is the
drivers that are in use for your sound card and your video card. If you have problems with Starcraft, you
should always contact your video and sound card manufacturer (either through their web sites or over the
telephone) for information on obtaining the latest drivers. Most problems will stem from systems that are
using older drivers.
I do not have any video when I start Starcraft!
This problem is usually attributed to older, or incompatible, DirectX drivers. Starcraft runs in 640x480
mode and some video cards have a problem with DirectX automatically switching to that resolution.
You can manually change the screen resolution to 640x480 with 256 colours as the colour depth by
opening the Start menu and then opening the Control Panel in the Settings folder. Open the Display
Control Panel, click on the Settings tab, and change your Display Area and Colour Palette settings.
Starcraft loads, but after playing for awhile, I receive a DirectSound Error, DirectDraw Error or Page
Fault!
These issues are directly attributed to both the DirectSound and DirectDraw drivers that are in use on
your system. To correct these problems, you will want to obtain the latest DirectX compatible sound
drivers from your sound card manufacturer, and the latest DirectX compatible video drivers from your
video card manufacturer. If this problem persists, please contact our Technical Support department or
check the Technical Support FAQ at http://www.blizzard.com.
I am not hearing any music or sound effects in Starcraft.
Make sure that your sound card is compatible with DirectX 2.0 or higher. Sound cards that are not
supported under Microsoft’s DirectX will not work with Starcraft. Install DirectX 5.0 from the Starcraft
CD. You should also contact your sound card manufacturer to obtain the latest drivers for your system
and information on installing them.
I keep hearing static or feedback during the game.
This usually occurs with older sound card drivers. Contact your sound card manufacturer to obtain the
latest drivers. You also may want to check your mixer settings by opening the Start menu and then
opening the Programs, Accessories and Multimedia folders in that order. Select the “Volume
Control”option. You may now adjust your mixer settings by moving the sliders up or down.
Why am I only getting a black screen when I start Starcraft?
Either your video card is not DirectX compatible, or you are using an older version of DirectX. You will
need to install DirectX 5.0 from the Starcraft CD and/or obtain DirectX compatible drivers from your
video card manufacturer.
Will Starcraft work on my Cyrix 6x86, MediaGX, or AMD K6 computer?
Yes.
Can I run Starcraft on my 486 or other non-Pentium processor?
Starcraft has been optimised to run best on a Pentium 90 or faster processor. While CPUs slower than
a Pentium 90 may run the game, it may not run properly or at playable speeds.
Is there any way to play the full version of Starcraft without the CD?
No, you must have the Starcraft CD in your CD-ROM drive in order to play a full-version single player
game. See the Multiplayer section of this manual for information on “spawning” Starcraft on other
systems.
Can I install Starcraft to a compressed drive?
This should cause no problems. However, due to performance issues, we do not recommend it.
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