Table of Contents
xi
Call Waiting ............................................................................................................. 145
Conference ............................................................................................................. 146
Local Conference ................................................................................................... 146
Network Conference .............................................................................................. 147
Call Park .................................................................................................................. 149
Call Pickup ............................................................................................................... 150
Anonymous Call ..................................................................................................... 154
Anonymous Call Rejection ..................................................................................... 155
Advanced Phone Features ...........................................157
Busy Lamp Field (BLF) ............................................................................................ 157
BLF List ..................................................................................................................... 159
Call Recording ........................................................................................................ 161
Hot Desking ............................................................................................................. 163
Intercom ................................................................................................................... 166
Outgoing Intercom Calls ....................................................................................... 166
Incoming Intercom Calls ........................................................................................ 166
Using Intercom ........................................................................................................ 168
Multicast Paging ..................................................................................................... 169
Sending RTP Stream ............................................................................................... 169
Receiving RTP Stream ............................................................................................ 172
Using Multicast Paging .......................................................................................... 174
Music on Hold ......................................................................................................... 175
Automatic Call Distribution (ACD) ........................................................................ 176
Shared Call Appearance (SCA) .......................................................................... 178
Configuring SCA Feature on the IP Phone ........................................................... 179
Using SCA Feature on the IP Phone ..................................................................... 186
Bridged Line Appearance (BLA) .......................................................................... 195
Configuring BLA Feature on the IP Phone ............................................................ 196
Using BLA Feature on the IP Phone ...................................................................... 199
Messages ................................................................................................................ 201
Short Message Service (SMS) ............................................................................. 201
Voice Mail ................................................................................................................ 204
Message Waiting Indicator (MWI) ....................................................................... 206
Troubleshooting ............................................................209
General Issues ........................................................................................................ 209
Display Issues ......................................................................................................... 209
Password Issues ...................................................................................................... 210
Call Issues ............................................................................................................... 211
Headset & Handset Issues .................................................................................... 211
Audio Issues ............................................................................................................ 212
Log Issues ................................................................................................................ 214
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